Client Comments
What Clients Say About MLR IT Support
WhatsNew:
MLR joins Trend Micro
September 1st 2010
Mlr have expanded the range of Anti Virus and Anti Spam manufacturers within our portfolio to ensure that our clients achieve the best mix for their environment.
CurrentNews
"I just wanted to send a quick email to say a big thanks to you all. Would you thank your support team.."Read More
RecentEvents
Exchange Recovery
One of MLR's Fixed Price IT Support clients had some electrical contractors working on their premises. MLR engineers were able to source and install replacement hardware and restore from backup ready for the next business day.
Client testimonials
MLR is proud to boast many very satisfied clients, but don’t take our word for it - let our clients do the talking.
The issue started at 4.30pm with 3 dead servers and we had a fully functional system by 11pm totally thanks to you and your team. I dread to think of the possibilities considering the current projects relying so heavilly on drawings being sent back and forth during the tender process by email if the service wasn't of such a high calibre. Once again many thanks and please treat the guys on us asap.
R Green Operations Director FMB Oxford Ltd
I just wanted to send a quick email to say a big thanks to you all. Would you thank your support team especially Colin for their hard work. He resolved our exchange problem with such speed and professionalism, our down time was drastically reduced.
If only all our professional suppliers were so efficient. Again thank you and your team. Keep up the good work
R Solts CEO Smart Ltd
Seldom in life sending an email with regard the IT systems is a pleasure, this is not one of those times!. Without the assistance of your engineers our entire organisation globally was non functional. From point of contact to resolution was under 3 hours - given the complexity of the problem something quite outstanding!. We will without any reservations request that you now support the systems for our entire UK operation, a resounding well done should be given to all the staff involved.
D Price MD M & S Logistics Ltd
For more information on any of our services contact our Sales Team on 0844 873 1821 or email sales@mlrnetworking.com.
MLR IT Support Case Studies
- Emergency Hardware.
- Support Package.
- Security Audit.
- Network Upgrade.
- Web Design.
- Third Party Diagnosis & Troubleshooting.
- New Installation.
1)Emergency Hardware Replacement:
Company A had no dedicated IT Department and had sufferred a catostrophic failure of their file storage and exchange 2000 server, MLR were contacted and attended site within 2 hours, investigation revealed that the systems were located in an uncooled area of the building and that ambient temperature had risen above 50c, the server was not configured correctly and had failed to shut down. MLR obtained new HP hardware and installed and configured this into an operationalSBS2003 premium edition system within 24 hours, within 48 hours all data was restored from tape backup or recovery from disk drives.
We can help by being your outsourced IT Department, providing support as and when needed either remotely via phone, email,'remote control' access of the problem PCs using a suitable agent installed on your computers, or via site visits to diagnose long running issues. We provide many levels of support and Service Level Agreements (SLA's) and tailor the SLA to your companies individual requirements.
2)Support Package:
Company B had no dedicated IT Department and had always called on an employee with home based knowledge, contractor or friend in order to resolve IT Issues, this was becoming either very expensive or problems stayed unresolved for long periods of time slowing down departmental productivity. Their server and desktop hardware consistently failed resulting in lost data and more expensive to the company lost working hours for their employees.
We can help by being your outsourced IT Department, providing support as and when needed either remotely via phone, email,'remote control' access of the problem PCs using a suitable agent installed on your computers, or via site visits to diagnose long running issues. We provide many levels of support and Service Level Agreements (SLA's) and tailor the SLA to your companies individual requirements.
3)Security Audit of a Company:
Company C had a couple of concerns, firstly the Bugbear virus that was receiving coverage in the computer press, and secondly they had to let one of the more senior IT staff go and now files were going missing, messages coming up on screen and web site front pages changing without warning. These scenarios could be linked to an unhappy or ex-employee - which has become one of the most common sources of business 'hacking'
Let MLR audit your working environment and ensure that all your systems are up to the latest revisions of security patches and that there is no means available for a 'hacker' to compromise your network, most system administrators by virtue of the workload placed apon them do not have the time available to perform specialist tasks such as these.
4) Network Upgrade / Audit:
Company's D's network had been providing slow response to the users desktops, this was a constant cause of complaint from their employees. They were frustrated that if something went wrong on the network it prevented all users from logging in.
MLR can come on site and install passive monitoring equipment that will allow you to see at a glance what is happening over your network, we can isolate the cause of your problem and suggest methods of resolving it. If resilience is a problem in your network, our Network Designers will design and upgrade your network for a surprising low cost.
5)Web Design:
Company E had noticed that everyone seemed to have web sites nowadays plastered all over marketing documentation etc. They were missing out on customer sales as they had no e-commerce solution currently in place. They were falling by the wayside as they were not part of the E-revolution, we assisted their design of a web site including online ordering system and they are now hosted on our web systems.
We can work in conjunction with your sales department and create a web presence for you. Whether it be a basic 'shop front' site in standard HTML all the way up to a full E-Commerce site including FLASH presentation it's what you and your company want that is important to us.
6)Third Party Diagnosis / Troubleshooting:
Company F had been experiencing problems with their network and some PCs for months, their IT staff had strived to diagnose the issues to no avail, finally MLR were called upon to carry out intensive troubleshooting and diagnosis, with our years of experience in the field of IT and with the wide ranging skills our consultant engineers possess we had their IT systems running in no time at all. We can do the same for you!
7)New Company Network Installation:
Company G were a developing company and performing well. There was just one thing missing, a suitable IT strategy. This was costing them money as their competitors all had their 24 hour advertising already online and serving customers everyday as well as a fully functioning network. On top of that their computer systems were all stand alone and using individual dial up modems this become a time waster as employees wished to swap ideas via email or files could only transmit them via 56k dial up link or transportable media.
We remedied this by carrying out a site visit, auditing the current configuration and working with them and their employees to ensure that the end result was a network environment configured to suit their working practices and not the other way around. this included part Cat5 structured cabling, Wireless networking and a BT Business500™ "wires only" ADSL installation
For more information on any of our services contact our Sales Team on 0844 873 1821 or email sales@mlrnetworking.com.
