IT Support Services
Business Focussed IT Support
WhatsNew:
MLR joins Trend Micro
September 1st 2010
Mlr have expanded the range of Anti Virus and Anti Spam manufacturers within our portfolio to ensure that our clients achieve the best mix for their environment.
CurrentNews
"I just wanted to send a quick email to say a big thanks to you all. Would you thank your support team.."Read More
RecentEvents
Exchange Recovery
One of MLR's Fixed Price IT Support clients had some electrical contractors working on their premises. MLR engineers were able to source and install replacement hardware and restore from backup ready for the next business day.
Flexible IT Support
MLR Networking provides support services that are flexible enough to allow companies to access hassle free IT!
We recognise that companies have made a serious investment in IT provision and staff. In order to keep both working efficiently you need to maintain the IT systems. We believe that for companies of less than 150 employees this is best outsourced.
This is for a number of reasons;
- As opposed to employees who need time off for training, holidays and sickness MLR Networking trained engineers are available every time you need them.
- Training people to be up to date on all aspects of IT developments takes time and money. MLR Networking keep up to date on all aspect of current IT and can help and advise when required.
- Staff or Business Owners can often spend a lot of time trying to sort out their own IT problems often meaning that the problems take longer to fix and those employees are deflected from doing their core jobs which earn money for the company.
By MLR being available when you need and having MLR monitor your networks preventing problems before they occur and improving the productivity of your staff our support contracts represent excellent value for money year on year.
All support contract customers have access to our dedicated helpdesk
Not an MLR Client?:
MLR may still be able to assist you via our web based remote support console, this allows us to connect to your systems immediately. This service may be utilised on an ad hoc basis as required.
Welcome
Full Service Business IT Support from a Microsoft Partner
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Supporting the IT system demands of the modern business is what MLR IT Support is all about; freeing up essential time wasted through ineffective unmanaged IT services and ensuring that our clients are working efficiently with the resources that they have available to them. This is IT support done correctly and well; this is MLR IT Support.
Our fully scalable IT services can easily accommodate large enterprise or the start-up business. Providing solutions that deliver what our clients want is where MLR IT Support succeeds - providing all the services that you'd expect from an internal IT department, at a fraction of the cost, and with a far greater depth of knowledge of the IT industry.
Is It For You?
MLR believes in personalized support. We want you to know your support technicians and that's why we assign a lead to each and every client site. They will be there to help you with your support issues.
Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you, prioritize your workload and provide you with detailed reporting. All incoming issues are routed through our central helpdesk where if a solution cannot be immediately provided the issue is directed to the appropriate technicial or group for resolution.
Our help desk is staffed 24/7/365. You can log calls over the telephone, via email or using our 100% web-based incident tracking system - MLRHelpdesk.
Will We have To Change?
From network support to remote backup and disaster recovery, we have a planned flexible IT support solution to meet every budget and timeframe. We operate 24 hours per day across the whole of the UK. Rather than trying to shoehorn you into service boxes, at MLR we’d rather you told us what you wanted and we’ll design an IT service to fit what you actually need - MLR become part of YOUR team!, as we remember who's business it is we are supporting.
By working with you, we’ll highlight possible areas for improvement and suggest IT support solutions for them. Less down-time and better IT support delivers benefit to all areas of a business, maximizing the most precious resource you have: TIME.
Contact our team now to see how we can help move your IT services onto the right path.
What Do We Do?
Network Support from MLR covers all operating platforms, whether Microsoft, Linux or Apple Mac. We will look after your workstations, servers, routers, switches, mobile communications and remote working. We can work as your IT department, dealing with all network issues that arise or with your own IT department if they need more expert help from time to time.
We pride ourselves on being proactive - we won't just wait for your telephone call telling us there is something wrong. We use remote software to check that all your key services are running on your servers and if there is a problem, we can fix it immediately - you probably won't even know we've been working on your system.
We will also check server capacity, whether or not your daily backup has been successful and on a regular basis we will carry out a test restore from your backup to make sure everything is working correctly.
If any issues arise that need our attention, you can ring our Telephone Helpdesk or use a web interface to log your service call or just send us an email and we will deal with it quickly and efficiently.
It is this attention to detail that makes MLR's Network Support Service so valuable. We know how important your systems are to your organisation so we treat them as if they were our own.
