IT Helpdesk Services

Outsourced IT Helpdesk

Helpdesk Services from MLR

The MLR Helpdesk Ethos:

- There when you need us.
- An engineer available not a telephone operator.
- Level 1 to 3 available from 8am to 8pm.
- Level 3 available 8pm to 8am.
- Tracking system providing you with an up to date position of your request.

Our technical services help desk is the hub of our support operation. From it, we are able to track everything we do for you, prioritize your workload and provide you with detailed reporting. All incoming issues are routed through our central helpdesk where if a solution cannot be immediately provided the issue is directed to the appropriate technicial or group for resolution.

Our help desk is staffed 24/7/365. You can log calls over the telephone, via email or using our 100% web-based incident tracking system - MLRHelpdesk.

Helping You with MLR

MLR believes in personalized support. We want you to know your support technicians and that's why we assign a lead to each and every client site. They will be there to help you with your support issues.

Be it software problems, hardware repairs, new installations or system upgrades, we want you to know who you're working with. We believe in fixing the client as well as the problem. We understand the aggravation of not being able to do your work and aim to do ours as professionally as possible to allow you to get back to yours.

MLR uses MLRHelpdesk to manage and support our operations. MLRHelpdesk enables us to document all of our actions and to provide you with real time reporting, trends analysis and management statistics so you can clearly identify the return on your technology investment with us.

MLRHelpdesk is an open system and, via its web interface, you are able to log and interact with the details of your calls.

For more information on any of our services contact our Sales Team on 0844 873 1821 or email sales@mlrnetworking.com.