Fixed Price IT Support
IT Support Services London & South East UK
WhatsNew:
MLR joins Trend Micro
September 1st 2010
Mlr have expanded the range of Anti Virus and Anti Spam manufacturers within our portfolio to ensure that our clients achieve the best mix for their environment.
CurrentNews
"I just wanted to send a quick email to say a big thanks to you all. Would you thank your support team.."Read More
RecentEvents
Exchange Recovery
One of MLR's Fixed Price IT Support clients had some electrical contractors working on their premises. MLR engineers were able to source and install replacement hardware and restore from backup ready for the next business day.
Fixed Price IT Support Services
HOW IT WORKS
Full Service IT Support Ideal for organisations with no internal support person - a seamless extension of your business.
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Your company may not enjoy the luxury of an in-house IT department but computer problems affect your users in the same way they affect workers in larger organisations. That’s why businesses like your own have chosen MLR’s Full IT Support service to ensure constant peace-of-mind with fixed monthly billing, guaranteed response times and unlimited support from a highly accredited team of engineers. In fact, our friendly and dedicated helpdesk will soon feel like the best IT department you never had. What’s more, we offer a 24/7/36 proactive monitoring service, which enables our engineers to prevent costly downtime by detecting and repairing key system errors in real time. MLR’s Full IT Support service provides a low-cost alternative to internal technical staff and includes dedicated account management to help plan the future of your systems and ensure the maximum return on your IT investment. For a simple monthly flat-fee per system MLR Fixed Price Support is designed to provide inclusive support services for your IT infrastructure, servers and systems. It guarantees a service level to ensure any down time is kept to a minimum and that all is kept running smoothly and up to date. MLR Fixed Price Support services are based on a guaranteed response time and provide flexible hours of cover—from normal office hours through to full 24x7—allowing customers to match the service to their business needs. The service offers a choice of remote-only or on-site-inclusive options, and also includes remote server and network monitoring and alerting plus monitoring and management of any backup system and any anti-virus and anti-spyware software you may have installed, as well as handling any necessary system patches and security updates to keep your network in tip-top shape. MLR Fixed Price Support clients gain from a named account manager and support representatives, who will work with you to understand your IT needs and systems to ensure their continued smooth operation and effectiveness. |
SERVICE DETAILS
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For more information on any of our services contact our Sales Team on 0844 873 1821 or email sales@mlrnetworking.com. |
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Why MLR?
You’re looking for a long-term IT Support partner that stands out from the crowd, so what are the unique factors that set us apart from the rest?
Proven track record
Utilize is a highly credible partner with a history of delivering personalised proactive IT support to companies with between 2 and 100 users.
Removing the grey areas
Your problem is our problem so we’ll take full ownership and liaise with third party providers wherever necessary.
24/7/365 proactive network monitoring
Our network monitoring system allows us to detect and fix many problems on your system before you ever knew they were there.
Getting the most from your IT
Every client is given a dedicated account manager to help ensure a high level of satisfaction and continually improve the way IT functions within the business.
We’re in it for the long-term
Customers do not leave us once they have experienced our support. We hire exceptional people who are passionate about IT and trained in excellent customer care. They won’t rest until your problems are solved.
For more information on any of our services contact our Sales Team on 0844 873 1821 or email sales@mlrnetworking.com.
